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Downloadable Audio
Dr Michael Carr-Greg (.wma 2.4MB)
Michael Carr-Gregg (.mp3 4.2MB)
Links
Layaway makes a comeback, with fees and benefits - USATODAY.com
Hamper King Donates over 1830 Christmas Hampers to Salvation Army, OzHarvest and SydneyCare.
View videos here and here
New Work Commences at Excelior Bendigo
Layby Services Australia growing Customer-Centric Business with SAP CRM
Layaway making a comeback
SAP customer awards of excellence 2008/2009
Layby services australia doubles shopping revenue, slashes manual processes with new enterprise systems
Shoppers choose lay-by over credit in current economic climate
Lay-bys back in black as debt fades
Unwrapping Hampers Of Intelligence (PDF)
Online retailer doubles its revenue with SAP
Lay-bys rise as credit card debt falls
Lay-bys back in black as debt fades
Smart Call #62 - Christmas in the contact centre
Start up gets it right from the outset (PDF)
The many uses of CRM